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Amit Salesforce Salesforce Tutorial PreChat form for Live Agent
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Web gather contact information and learn about customer needs before chatting. Web this article explains how to disable the pre chat box. 8x8 contact center offers two types of chat forms: Web we would like to show you a description here but the site won’t allow us. For information on activating your form, see.
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Added pre chat form to the web chat widget UChat
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Web pre chat form is used to collect information about contact/conversation before initiating a conversation. Web pre chat surveys are forms that collect contact information before a chat with a customer support agent. 8x8 contact center offers two types of chat forms: Web we would like to show you a description here but the site won’t allow us.
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In live agent, sometimes users need to pass some values from the page, where start chat button is.